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OPERATIONS API

Recording, events & quality

Connect call lifecycle data to your product workflow and inspect problems after they happen.

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Recording and advanced capabilities depend on the selected plan and deployment setup.

CAPABILITIES

What you can build

  • Call lifecycle events
  • Quality reports
  • Signed webhook delivery
  • Diagnostics by call ID
  • Recording workflow support

COMMON FLOWS

Post-call notesBuild it with your own user identity, room rules, and branded interface.
Quality investigationsBuild it with your own user identity, room rules, and branded interface.
Customer support workflowsBuild it with your own user identity, room rules, and branded interface.

IMPLEMENTATION PATH

From project to production test

  1. 1Configure a secure webhook receiver
  2. 2Store call IDs with your application events
  3. 3Inspect delivery and quality records
  4. 4Decide retention and recording consent policy
Before you launch

Configure consent, storage, retention, and legal requirements before recording customer conversations.

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Start with a real project

Create a project, add two test users, and verify the experience end to end.

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