Refund and Cancellation Policy

Effective date: October 5, 2026

RTCExpress provides digital communication services, including chat, voice and video features.

Refund eligibility

Customers may request a full refund within 7 calendar days of payment if the purchased plan or credits have not been used. Account setup and viewing the dashboard do not count as paid service usage.

Confirmed duplicate payments are eligible for a refund of the duplicate charge. If payment succeeds but we cannot activate the purchased service, we will refund the affected purchase.

Used plans and service problems

Used credits and partially used plans are generally not refundable for a change of mind. If a service failure attributable to RTCExpress prevents delivery of the purchased service, we will investigate and provide an appropriate refund for the affected service. These conditions do not limit rights available under applicable law.

Cancellation and renewal

Plans are prepaid and renew manually. We do not automatically charge for renewal. Customers who do not wish to continue can choose not to renew; paid access expires at the end of the purchased period. Stopping use or requesting account closure does not automatically create refund eligibility.

Requesting a refund

Email support@devsquarelabs.com with your registered email address, payment ID, payment date and reason. Never send passwords, OTPs or full card details.

Processing time

We aim to review requests within 3 business days and initiate approved refunds within 2 business days after approval. Refunds are returned to the original payment method. After initiation, bank/payment-provider processing may take 10?12 working days.

For questions or to follow up on a refund, contact support@devsquarelabs.com.