RTCEXPRESS FOR CUSTOMER SUPPORT

When chat is not enough, talk it through.

Let support teams move a difficult conversation from messages to voice or video without sending customers to another tool.

Improve support conversations →Talk to us
Support professional wearing a headset

THE OUTCOME

Resolve complex issues with a more personal interaction, while keeping the customer, ticket, and conversation in one workflow.

A SIMPLE INTEGRATION PATH

Built around the way your product already works.

  1. 01

    Create a room linked to your support ticket or customer session.

  2. 02

    Authorize the customer and assigned support representative.

  3. 03

    Escalate from in-app chat to a call and store the call ID with the ticket.

START WITH A REAL WORKFLOW

Try it with two test users.

Create a project, connect two accounts, and test the conversation your customers will actually have.

Create a free project →